Mid-level or Senior School Success Manager
Full-time, remote only, USA. $72-93K salary. $28-37K bonus. Equity with 4-year vesting.
Love empowering schools to achieve their goals through smart utilization of software? Are you results-oriented and enjoy striving for best-in-class retention targets?
Boost My School is looking for a Mid-level or Senior School Success Manager to join our team helping schools build a better future.
Why work at Boost?
1. We make meaningful impact helping schools and students
- Boost is trusted by 200+ schools to bring in $75M a year from 100,000 families and donors
- Every Boost team member has clear accountability over results that directly impact the success of our company and schools
- Our business model is designed so that we succeed only when our schools succeed
- You’re given a monthly budget to donate to schools of your choice on Boost
2. We win as part of a thoughtful and collaborative team
- Our work culture is inspired by championship sports teams
- Openly view all company communication outside of personal matters - we mostly communicate over Slack public channels and Notion public wikis
- Openly view company, team, and individual performance metrics
- Take on tasks in which you have the final say over your manager or the CEO
- Every full-time team member is financially aligned to top company goals through an annual company bonus
- Get to know your remote teammates at our all-company in-person retreat in July and departmental coworking onsites in fall/winter
3. We embrace ownership over our work, growth, and time
- Internal meetings are scheduled during our core working hours (12pm to 4pm ET) so you have more flexibility over your time
- Use our weekly No Meetings Day to get uninterrupted work done (or to do your laundry while you work)
- Take care of errands or pick up your kids as long as you communicate accountability over the things you’re responsible for
- Receive regular professional development through weekly 1-on-1s and quarterly career check-ins
- Our company calendar is aligned with the school year - we have 15 company days off across major holidays and July Fridays Off
- Outside of the 15 company days off, we suggest taking an additional 10 to 15 days off, and require taking 1 week of continuous time off per calendar year
- Use your remote working stipend ($200/mo) for your internet bill, to buy lunch, or for professional development
- Company covers medical, dental, and vision insurance premiums and out-of-pocket expenses through QSEHRA ($529/mo for individuals, up to $1,067/mo for those with families)
- A company laptop will be shipped to you before your first day
Responsibilities
- Proactively own and manage the retention metrics for your segment of partner schools (between 80 to 100 schools)
- Develop trusted advisor status to our partner schools by understanding their job responsibilities and solutions at an expert level
- Be the first point-of-contact for school and support issues; work with the wider business to take timely and effective action to resolve them
- Co-create, implement, and monitor school health metrics
- Co-develop playbooks that will help us scale our success program
- Identify additional revenue opportunities and achieve annual upsell targets
- Regularly solicit feedback on our products, services and school satisfaction
- Travel to a few conferences and events to meet partner schools
- Support your teammates and fill in gaps as needed since we are a small team
- Opportunity to grow with the company into a lead or manager, if you consistently achieve targets and you exhibit the habits needed to succeed in the added responsibilities
About you
- You make meaningful impact: You always look for ways to better help your customers succeed
- You win as a team: You’re thoughtful and collaborate to accomplish shared goals together
- You embrace ownership: You hold yourself accountable for your actions and their results
- You overcommunicate: You go above and beyond to ensure you’re on the same page with your teammates
- You use radical candor: You give and seek out empathetic feedback to help the team grow together
- You move fast with intention: You make decisions and execute quickly to both succeed and learn faster
- 5+ years of experience in client services or customer success. Ideally at a B2B SaaS company
- You have a skill/knack for having meaningful conversations with people and the ability to gracefully navigate difficult conversation through objections with customers
- The ability to multi-task, prioritize, and manage time effectively
- Excellent and effective communication skills both verbal and written
- Bonus: You’re familiar with the school fundraising industry - e.g. you helped raise money for your school or you know what “advancement” means
If you want to apply for this position
Please email [email protected] with:
- your LinkedIn or resume
- why you would excel in this position at Boost My School
- an example of a B2B SaaS company whose brand you love